Orisha Commerce

Warpspeed

Warpspeed is most likely not able to synchronize the order for one or more of the following reasons:

An item has been recreated in Exact ...

Order not being imported

The error {Type} order is locked since its currently being edited in Warpspeed means that there are existing draft lines for the order.
Wa...

Why is my order locked and being edited?

Orders

This error message indicates a temporary loss of connection during an invocation from the client to the web server. SignalR then tries to ...

Wat is the meaning of error message "Connection started reconnecting before the invocation result was received"?

When fulfilling or finalizing an activity, it sometimes happens that the following error is given:
The current transaction on item '{ItemC...

Error when fulfilling or finalizing activity

The following error means that Warpspeed is trying to insert more data than a particular column can store: 
String or binary data would be...

Why am I receiving the error 'String or binary data would be truncated'?

You may encounter the following error when trying to finalize an order via the Purchase, Sales, or Production Order Manager:
The {type} or...

Why do I get an error message when trying to finalize an order?

In certain cases, the following error will appear when saving an item:
The following UOM codes are unavailable for use in the Unit Configu...

Error: The following UOM codes are unavailable for use in the Unit Configurations

You may encounter the following error on desktop and mobile devices:
The webserver is currently not reachable, but we are trying to restor...

Why am I getting an error saying that the server is not reachable?

Errors

To prevent license plates being stacked on top of one another, you have to uncheck the setting option Allow Stacked LPs via Business &gt; ...

How do you prevent license plate stacking?

Most likely, there is a difference in lot information between the fragments, causing them to be grouped separately.
 
Different lots
First...

Multiple stock fragments of the same item on the same license plate

Stock

Warpspeed automatically retrieves the active printers from the application server on which the Warpspeed Printing Service is installed. Th...

Adding a new printer

Go to Reporting &gt; Reports and select the report.
Click Print, enter a value for the requested parameter(s) if necessary and click OK. S...

How to reprint a packing list, label or other document?

It is not functionally possible to remove printers from Warpspeed.
However, you can Enable or Disable printers via Reporting &gt; Printers...

Removing printers from Warpspeed

One possible cause is that the Warpspeed Printing Service is turned off. On the server that is running this service, go to the Windows app...

Why are my printers not being seen by Warpspeed?

You can configure a printer set for each individual user. Go to Security &gt; Users, select a user and click Edit. Select the desired prin...

How do I link a printer set to a user?

Reporting

There are a number of ways to conduct an inventory count.
 
Desktop
To perform a count in the desktop version, go to Applets &gt; Stock Ma...

How to perform an inventory count

Open activities that do not require (further) fulfillment can be closed in two ways.
As long as no realizations have been made, you can de...

How do I close an open activity?

Activities which the integrator is unable to process will receive the status Integrator Processed Error. You can usually find more informa...

Why is the integrator unable to process my order activity in Exact?

You can use the run ID, which should be displayed in the error message, to look up the run in Process Control. If you encounter the error ...

Why is it not possible to fulfill an activity?

By default, Activity Manager only displays historical activities that were last modified less than three months ago. Historical activities...

Why can I not find a historical activity in Activity Manager?

Open any activity and go to the grid settings in the Details pane. In Visible Columns, you should see Sublot at the bottom. Click on the p...

How do I add the expiration date to the visible columns in activity details?

It is possible that, upon completion, someone historized the activity manually via Actions &gt; Historize. The activity will not be offere...

Why has a historical activity not been processed in the ERP system?

This is not part of the standard functionality of Warpspeed, but a consultant can create a custom process for this if desired.
Besides tha...

Can I revert a completed activity?

Activities

In Maintenance &gt; Number Generator you can use one more macros (see the Macro buttons) to compile code formats for license plates, activ...

How to modify code formats in Warpspeed

Maintenance

On Zebra scanners, you can configure a Scan Value Suffix to automatically add an Enter after the scan value, so that the scanner does cont...

Scanner does not continue to the next screen after scanning a license plate code

When you go to Direct Count in the scanner, you may encounter the following error: There are no count activity types available for this ve...

Why can I not perform a Direct Count in the scanner?

If you are unable to look up active stock via Stock Scan, this may have something to do with the search filters. Click on Filter on the bo...

Why does my Stock Scan search not return any results?

Mobile device

There are multiple ways of closing license plates.
 
Automatic closing
In Master Data &gt; Activity Types &gt; Mobile Device, you can turn...

How does the closing of license plates work?

You should be able to disconnect the license plate by moving it to a different static locality.
In this way the license plate will be disc...

How do I remove a license plate from a parent license plate?

Go to Lot Manager &gt; Sub-lots, select the sub-lot and click Edit. Select the stock fragment you want to modify via Details &gt; Stock Fr...

How do I modify the expiration date of a single stock fragment?

Look up the item via Master Data &gt; Items. Open the item and go to Item Aspects &gt; Units of Measure. To modify the base unit of measur...

How to modify an item's unit of measure

It is allowed for an article to have a sales unit in Exact Globe (Inventory &gt; Items &gt; Maintain &gt; Basics &gt; Sls. unit) that is d...

Can articles have different units of measure in Warpspeed and the ERP system?

In many cases, this has to do with the item master data in the ERP system, such as its status, whether or not the item is stock controlled...

Why is an item not being imported in Warpspeed?

General questions

There are different types of free fields in Warpspeed.
First, there exist five Free Text fields for many of the entities in Warpspeed. The...

How free fields work in Warpspeed

Classifications and classification types are not hard-coded, which means you can define them as preferred.
All classifications fall into t...

What functions do the various classification types have?

Mixed stock refers to localities that contain multiple stock fragments. The strategy and locality level determine the extent to which stoc...

How does the policy setting Mixed Stock Strategy work?

The allocation of issues – and replenishments in some cases – is based on a number of allocation rules:



Name
Description



Pick Locati...

How are issues allocated?

An update of Exact Globe should not cause any problems for Warpspeed. However, it is advisable to have Optimizers check this if the update...

What impact will an Exact Globe update have on Warpspeed?

Questions about Warpspeed?

Find answers and get help from Intercom Support and Community Experts

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