Writing your ticket or question to Orisha - how does it work?

Have you gone through all our helpdesk articles but still can't find a solution? Don’t hesitate to reach out to us! At Orisha, we aim to assist you as quickly and efficiently as possible. To help us resolve your issue swiftly, we kindly ask you to include some key details when writing a ticket or email to [email protected]. Below is a handy guide:
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​Mention the name of your CMS
Always clearly state which CMS you are using. This helps us quickly identify the correct environment and avoid unnecessary delays.
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​Stick to one topic per ticket
If you have multiple questions or issues, please submit a separate ticket for each one. This allows us to address your inquiry efficiently and without confusion.
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​Examples and screenshots are invaluable
Always include an example of where the issue occurs. This could be, for instance, a problem related to a specific representative, article, or price list. Clearly mention these details, and if possible, include a screenshot.
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These details make it much easier for us to understand the situation precisely.
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​Describe what works well and what doesn’t
Be clear about what is going wrong and what is working as expected. This helps us pinpoint the problem faster.
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​What do you see now, and what do you expect to see?
Tell us:
- What you currently see on your screen
- What you expected to see
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This insight helps us locate and resolve the issue more efficiently.
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​Include any error messages
If you encounter an error message, note it down exactly and, if possible, attach a screenshot. This is extremely valuable for our analysis.
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​Why this information is important:
By following these guidelines, we can assist you faster and more effectively. You don’t need to write a lengthy message, but the clearer and more specific you are, the more efficiently we can respond. This saves both you and us time and ensures your issue is resolved quickly.
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Have this information ready? Send us your ticket, and we’ll get right to work. Thank you in advance for your cooperation!