Orisha Commerce

App2Track

A device must meet the following requirements to use App2Track:

Android 7.0 minimum - if you are planning to purchase a new device, it is...

What are the minimum device requirements for App2Track?

App2Track cannot use your private files such as photos or contact details. iOS and Android, have different permission systems to get appro...

Can App2Track use my private files?

App2Track is a ‘white label’ product. This means that you can receive tours for different clients within one App2Track environment. It is ...

Can my clients see tours from each other?

Annoying that you cannot log in. When the vehicle selection screen does not show, the app doesn't respond or a message ‘cannot connect to ...

I am a driver and cannot log in. What can I do?

App2Track only sends GPS locations to your client's Control Tower and your employer.

Who has access to my GPS location?

The most importantly, when a device is purchased, it should run on an open Android Platform.

Vehco/Groeneveld: the company Vehco/Groeneve...

On which boardcomputers can App2Track be installed?

You can send your question by email to support.app2track@optimizers.com. The support team will answer your email as soon as possible withi...

How can I contact App2Track support?

When there is no vehicle available to select, check:
1. Organisationname: let the driver clear all credentials and enter them again. There...

Why can't I log into my account?

Frequently Asked Questions

Did the customer accidentally enter a wrong delivery address and therefore you can't continue scanning orders? In App2Track's CMS, you can...

How do I make sure the delivery address is correct?

Would you like to put multiple orders in App2Track? We advise you to use the import function. You can read more about this, in the step-by...

How do I import orders in App2Track?

I want to make task completion mandatory or not. How do I set this up?Do you want to require the driver to complete all tasks before finis...

How can I make task completion mandatory?

Would you like to merge multiple orders at the same address, into one stop? Then, please read on.
Step 1. In the CMS, go to the tab Settin...

How do I ensure that all deliveries to the same address, are visible in one stop?

In the CMS, you can easily add stops to a tour that has already been released. It is also possible to remove stops. To do so, follow the s...

How do I add stops to a released tour?

Would you like to change the numbers delivered afterwards, or would you like to add additional information to the tour for administrative ...

Can I change the quantities delivered?

App2Track's CMS contains all the information you need for the declaration of your tours. We would like to advise you to use the reports, w...

Where can I find the information I need for my tour declaration?

Do you want an order to be the first or last stop in a tour?Then add a start or end label. You can read more about this feature in this…

How do I ensure that an order is placed first or last in a tour?

In App2Track, drivers can easily register mileage and break times. The data is easily and quickly available through the tour reports in th...

Registration mileage and break times in App2Track

Do you start your tour from the same address every time? App2track can adjust the route accordingly. It is possible to add your company ad...

How do I add a default start and/or end address to a tour?

Annoying that you lost your password! First, check if there is a colleague who can log into the CMS. Ask your colleague to change the pass...

I am an administrator and lost my password. What can I do?

Does the driver fail to log in, for example because the password is invalid? In the CMS environment, as an administrator, it is possible t...

Can I change passwords as an administrator?

In your own CMS environment, you can easily create new vehicles or modify/delete old ones. Follow the steps below to create new vehicles.
...

How can I add new vehicles or modify existing vehicles in App2Track?

The language of App2Track's CMS is easy to change. There are two choices: Dutch or English. If you want to change the language in the app,...

How can I change the language of the CMS?

Have you released a tour but can't find it in the app? You may have entered the wrong date. In any case, follow the steps below.
Step 1. I...

I have released a tour, but cannot find it in the app. What can I do?

In your own CMS environment, you can easily create new user. When creating new users, follow the steps below.
Step 1. Go to the tab Users ...

How can I add users for App2Track?

In the CMS, it is possible to see where the driver is. You can also see which tasks the driver has completed. Please, follow the steps bel...

Can I see in real time where the driver is?

CMS Functionality

The transport supervisor or control room has prepared a tour. As a driver, you are ready to drive. You are wondering, how to accept the to...

How do I accept a tour?

In App2Track, you can choose between 14 different languages. Please follow the instructions below to change the language in the app.
Step ...

How can I change the language of App2Track?

Annoying that you can't find the right tour, in the app!What is the best thing to do in this case? Please, check in the app if the tour fi...

My tour is not visible in App2Track. What can I do?

Is another driver taking over your tour? Then you can easily transfer the tour via the app.To do so, please follow the steps below.
Step 1...

How do I make a tour available to another driver?

Would you like to contact Control Room or your transport supervisor? Depending on who your client is, is it possible to send a route and/o...

How do I send a message to Control room or the transport supervisor from App2Track?

To see how App2Track works, please open the PDF.file in the appendix.

How does App2Track work? General instructions App2Track

App Functionality

After installing App2Track, Android asks questions/permissions that make the user aware of applying certain features in the background. In...

Android | What permissions should I give when I install the app?

It is possible to use App2Track abroad. Please make sure that "Roaming" is enabled, before you cross the country border. It is also import...

Android | Can I use App2Track abroad?

For a well-functioning app, it is important that you always have the most recent app version.The version number can be found at the bottom...

Android | How do I make sure App2Track is always up to date?

To ensure that you are clearly visible to the transport supervisor or control room, it is important that your device, while driving, sends...

Android | How to make sure I am visible during my tour?

Annoying that App2Track is closing itself! If this problem occurs, try restarting your Android device. Open App2Track again and check if i...

Android | App2Track closes itself automatically. How do I fix this?

Android-Configure device for use

After installing a new version of App2track, iOS has a standard row of questions that make the user aware of applying features in the back...

iOS | What permissions should I give when I install the app?

How annoying that App2Track is closing itself! When this problem happens, could you try restarting your iOS device?Open App2Track again an...

iOS | App2Track closes itself automatically. How do I fix this?

iOS | How to make sure I am visible during my tour?

For a well-functioning app, it is important to always use the latest App version. The version number can be found at the bottom of the log...

iOS | How do I make sure App2Track is always up to date?

iOS | Can I use App2Track abroad?

iOS-Configure device for use

Find answers and get help from Intercom Support and Community Experts

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